Shipping Policy

Shipping & Payment Policy

Payment Policy

At Chouhda , all transactions are processed in USD . Prices displayed on our website may be converted to your local currency for convenience; However, all payments will be charged in USD. Please note that Chouhda is not responsible for any transaction or bank fees that may apply.

Shipping Information

At Chouhda , we strive to provide a seamless and reliable shopping experience for our global customers. Please review the following shipping details before placing your order:

  1. Shipping Destinations
    We offer domestic shipping to Morocco .

  2. Warehouse Locations
    Our warehouses are strategically based in Morocco . Products available locally will be shipped from the nearest warehouse to ensure faster delivery.

  3. Estimated Delivery Times

    • Local Warehouse : 1 to 4 business days
    • Delivery times may vary due to factors such as product availability, and local postal services .

  4. Shipping Costs

    • Shipping fees are calculated at checkout based on the delivery location and weight of the items in your order.

  5. Order Tracking

    • Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.

Return & Exchange Policy

Your satisfaction is our priority. Please review our return and exchange policy below:

  1. Returns

    • If you are not satisfied with your purchase, you may return the item within 15 days of receiving it.
    • To initiate a return, please contact our customer service team at: contact.shouhda@gmail.com or via WhatsApp: +212 605 442 474 with your order number and reason for return .

  2. Exchanges

    • We offer exchanges only for defective or damaged items .
    • If you receive a faulty product, please notify us within 7 days of receiving your order to arrange an exchange.

  3. Return Shipping

    • Customers are responsible for return shipping costs unless the return is due to a defective or damaged item .
    • We recommend using a trackable shipping method to ensure the safe return of your item.

  4. Refund Process

    • Refunds will be processed within 7 business days after we receive the returned item.
    • Please note that shipping fees are non-refundable .

By shopping with Chouhda , you agree to our shipping and return policies . If you have any questions, feel free to contact our customer service team .

Contact Information

📞 Phone/WhatsApp: +212 605 442 474
✉️ Email: contact.chouhda@gmail.com

Thank you for choosing Chouhda as your preferred shopping destination!