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Return & Size Policy

At Chouhda, we are committed to providing excellent customer service. Please review our return and size policy to ensure a smooth shopping experience.

Return Policy

  • We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item if you are not satisfied.
  • To initiate a return, please contact us at contact.chouhda@gmail.com.
  • All returned products must be sent back in their original packaging, including all accessories. Please keep the packaging box until you are certain you will keep the item.
  • Refunds will be processed via the original form of payment.

Damages & Issues

  • Please inspect your order upon delivery.
  • If your item is defective, damaged, or incorrect, contact us immediately, and we will evaluate the issue and resolve it.

Exceptions & Non-Returnable Items

  • We cannot accept returns on sale items or gift cards.

Clothing & Footwear Policy

In addition to our general return policy, please review our guidelines for clothing and footwear:

Customer's Size Mistake

  • If a customer selects the wrong size, they will be responsible for the return shipping costs.
  • Please review our size guide carefully before purchasing.

Company’s Error

  • If the error is on our part (e.g., wrong size, incorrect item, packaging mistake, or defective product), we will cover all return shipping costs and send a replacement.

Exchange Due to Change of Mind

  • If a customer wishes to exchange an item for a different size due to a change of mind, they will be responsible for the shipping cost associated with the exchange.

Refund Process

  • We will notify you once we have received and inspected your return.
  • If approved, the refund will be issued to your original payment method.
  • Refunds will be processed within 7 business days after receiving the returned item.
  • Shipping fees are non-refundable.

For any return or size-related inquiries, please contact us at contact.chouhda@gmail.com.

Contact Information

📞 Phone/WhatsApp: +212 605 442 474
✉️ Email: contact.chouhda@gmail.com

Thank you for shopping with Chouhda!