سياسة الاسترجاع
Return & Size Policy
At Chouhda, we are committed to providing excellent customer service. Please review our return and size policy to ensure a smooth shopping experience.
Return Policy
- We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item if you are not satisfied.
- To initiate a return, please contact us at contact.chouhda@gmail.com.
- All returned products must be sent back in their original packaging, including all accessories. Please keep the packaging box until you are certain you will keep the item.
- Refunds will be processed via the original form of payment.
Damages & Issues
- Please inspect your order upon delivery.
- If your item is defective, damaged, or incorrect, contact us immediately, and we will evaluate the issue and resolve it.
Exceptions & Non-Returnable Items
- We cannot accept returns on sale items or gift cards.
Clothing & Footwear Policy
In addition to our general return policy, please review our guidelines for clothing and footwear:
Customer's Size Mistake
- If a customer selects the wrong size, they will be responsible for the return shipping costs.
- Please review our size guide carefully before purchasing.
Company’s Error
- If the error is on our part (e.g., wrong size, incorrect item, packaging mistake, or defective product), we will cover all return shipping costs and send a replacement.
Exchange Due to Change of Mind
- If a customer wishes to exchange an item for a different size due to a change of mind, they will be responsible for the shipping cost associated with the exchange.
Refund Process
- We will notify you once we have received and inspected your return.
- If approved, the refund will be issued to your original payment method.
- Refunds will be processed within 7 business days after receiving the returned item.
- Shipping fees are non-refundable.
For any return or size-related inquiries, please contact us at contact.chouhda@gmail.com.
Contact Information
📞 Phone/WhatsApp: +212 605 442 474
✉️ Email: contact.chouhda@gmail.com
Thank you for shopping with Chouhda!