سياسة الشحن

Shipping & Payment Policy

Payment Policy

At Chouhda, all transactions are processed in USD. Prices displayed on our website may be converted to your local currency for convenience; however, all payments will be charged in USD. Please note that Chouhda is not responsible for any transaction or bank fees that may apply.

Shipping Information

At Chouhda, we strive to provide a seamless and reliable shopping experience for our global customers. Please review the following shipping details before placing your order:

  1. Shipping Destinations
    We offer domestic shipping to Morocco.

  2. Warehouse Locations
    Our warehouses are strategically based in Morocco. Products available locally will be shipped from the nearest warehouse to ensure faster delivery.

  3. Estimated Delivery Times

    • Local Warehouse: 1 to 4 business days
    • Delivery times may vary due to factors such as product availability, and local postal services.

  4. Shipping Costs

    • Shipping fees are calculated at checkout based on the delivery location and weight of the items in your order.

  5. Order Tracking

    • Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress.

Return & Exchange Policy

Your satisfaction is our priority. Please review our return and exchange policy below:

  1. Returns

    • If you are not satisfied with your purchase, you may return the item within 15 days of receiving it.
    • To initiate a return, please contact our customer service team at: contact.shouhda@gmail.com or via WhatsApp: +212 605 442 474 with your order number and reason for return.

  2. Exchanges

    • We offer exchanges only for defective or damaged items.
    • If you receive a faulty product, please notify us within 7 days of receiving your order to arrange an exchange.

  3. Return Shipping

    • Customers are responsible for return shipping costs unless the return is due to a defective or damaged item.
    • We recommend using a trackable shipping method to ensure the safe return of your item.

  4. Refund Process

    • Refunds will be processed within 7 business days after we receive the returned item.
    • Please note that shipping fees are non-refundable.

By shopping with Chouhda, you agree to our shipping and return policies. If you have any questions, feel free to contact our customer service team.

Contact Information

📞 Phone/WhatsApp: +212 605 442 474
✉️ Email: contact.chouhda@gmail.com

Thank you for choosing Chouhda as your preferred shopping destination!